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A Brief Introduction to Rafidain Bank

Established in 1941, Rafidain Bank is one of the oldest and most important government banks in Iraq. The bank has undergone significant transformations, most notably the merger of private banks in 1964 and its transformation into a public company under the Companies Law of 1997. The bank has a wide branch network inside and outside Iraq and provides comprehensive banking services to individuals and various economic sectors.

Rafidain Bank contributes to supporting the national economy by financing investment projects, providing loans and advances, and offering a variety of banking products, including account opening, salary domiciliation, issuing electronic cards, and internal and external money transfer services.

The bank relies on modern electronic systems in accordance with the requirements of the Central Bank of Iraq. It works to promote financial inclusion, modernize the banking infrastructure, and enhance the efficiency of its staff through continuous training, in line with international banking standards.

The Bank's Organizational Structure

Board of Directors

General Manager and its Subordinate Formations

First

Deputies of the General Manager

Secretariat of the Board of Directors

General Manager's Office

General Manager's Secretariat

Follow-up Unit

Reports and Committees Follow-up Unit

Projects and Electronic Systems Follow-up Unit

Branches Follow-up Unit

Riyada Initiative Unit

Women's Empowerment Unit

Institutional Performance Evaluation Unit

External Branch Affairs Division

Financial Unit

Legal Unit

Administrative Unit

Bank Restructuring Division

Bridge Branch

Total Quality Management and Institutional Development Division

International Standards and Continuous Improvement Unit

Strategic Planning Unit

Support and Follow-up Unit

Government Media and Communication Division

Security Permits Division

Security Permits Unit for the Northern Region

Security Permits Unit for the Central Region

Security Permits Unit for the Southern Region

Security Permits Unit for Diyala Branches

Security Permits Unit for Anbar Branches

First Aid Unit

Regional Representatives

Regional Representative Central Region

Central Region Support Center

Central Region Branches

Northern Region Representative

Northern Region Support Center

Northern Region Branches

Southern Region Representative

Southern Region Support Center

Southern Region Branches

Diyala Branch Representative

Anbar Branch Representative

Second - Departments

Internal Audit and Control Department

Field Audit Division

Electronic Audit Unit

Northern Region Audit Office

Central Region Audit Office

Southern Region Audit Office

Diyala Branch Audit Office

Anbar Branch Audit Office

Investigation Division

Complaints and Follow-up Unit

Office Audit Division

Pre-Disbursement Document Review Division

Self-Responsibility Unit

Legal Department

Legal Consulting Division

External Litigation Division

Rights Division

Execution and Sale of Mortgaged Real Estate Division

Internal Relations Division

Property Division

Contracts Division

Financial Settlements Division

Bank Debt Follow-up and Collection Unit

Human Rights Unit

Compliance Division

Compliance Policies Division

Implementation and Guidance Division

Risk Management Division

Credit Risk Division

Operational Risk Division

Technical Risk Unit

Market Risk Division

Liquidity Risk Unit

Money Laundering and Terrorist Financing Reporting Division

Data and Follow-up Division

Audit Division and Analysis

Self-Administration Unit

Human Resources and Administrative Affairs Department

Personnel Division

Promotions, Compensation, Service Calculation, Penalties, and Certificate Calculation Unit

Retirement, Appointment, Dismissal, Leave, and Fingerprinting Unit

Transfer, Service Transfer, Assignment, Authorizations, and Agencies Unit

Delegations, Acknowledgments, Committees, and Circulars Unit

Outgoing, Incoming, and Email Unit

Workforce, Staffing, and Statistics Unit

HR System and Archive Unit

Annual Bonuses Unit

Graduate Studies Unit

Bank Employee Retirement Division

Preparation and Training Division

Finance Department

Accounts Division

Annual Budget Unit

Unified Budget Unit

Legal Reserve Unit

Financial Affairs Unit

Incentives, Profits, and Additional Salary Unit

Analysis and Audit Unit

Accounting Division

Fixed Assets Unit

Cash Disbursement Unit

Advances Unit

Social Services Unit

Dormant Accounts Unit

Mail Unit

Salaries Unit

Real Estate and Temporary Accounts Unit

Internal Branches Unit

Unit Calculator

Planning Budget Division

Investment Division

Card Accounts Division

Unified Treasury Account Division

Insurance Accounts Division

Corporate Credit Division

Investment Companies Division

Commercial Companies Division

Systems and Data Division

Bismaya Unit

Self-Reliance Unit

Individual Credit Division

Domestic Loans Division

Economic Feasibility Study Unit

Car Loans Unit

Banking Facilities Division for Branches Within Baghdad

Banking Facilities Division for Branches Outside Baghdad

Personal Loans Division

Credit Inquiries Division

Certification Unit

Advances, Loans, and Statistics System Division

Bank Employee Credit Unit

Letters of Guarantee Unit

Treasury Division

Iraqi Currency Division

Counting and Sorting Unit

Foreign Exchange Division

Magnetic Checks and Other Assets Division

Accounting Division

Payments and Reciprocal Accounts Division

Clearing Division

Payments Division

Reciprocal Accounts Unit

Branch and Bank Accounts Division Local

Self-Service Unit

Cards and Electronic Payment Department

Electronic Card Issuance Division

Collection Unit

Audit Unit

Compliance Unit

Technical Support Division

Marketing Division

Information and Communications Technology Division

Banking System Management Unit

Central Operations Unit

Administration, Accounting, and Training Division

Accounting Unit

Analysis and Systems Division

Dos Unit

Follow-up Unit

Website Unit

Systems Documentation Unit

Bank Employee Loans and Advances Management Unit

Platform Management Unit

Computer Division

Information Credit Information System (ICI) Unit

Electronic Clearing Unit

Data Quality Unit

Communications Division

Disaster Recovery Center Unit

Temporary Data Center Unit

Fingerprint System Unit

QI Data Center Unit

Maintenance Division

International Division

Communications and SWIFT Division

Foreign Remittances Division

Foreign Bank Accounts Division

Foreign Branch Accounts Division

Foreign Investments Division

Foreign Agreements, Loans, and Facilities Division

Division External Letters of Guarantee

Documentary Credits and External Obligations Division

Accounting Division

Foreign Relations Division

Translation Unit

Telephone Call Documentation Unit

Administrative and Personal Affairs Division

Administration Unit

Personal Affairs Unit

Correspondence Unit

Banking Studies and Operations Division

Banking Operations Division

Statistics Division

Banking Research and Marketing Division

Branch Planning Division

Personal Affairs Unit

Financial Inclusion Division

Digital Financial Inclusion Division

Awareness and Public Protection Division

Financial Inclusion Strategies and Initiatives Division

Complaints Unit

Personal Affairs Unit

Technical Department

Technical Equipment Division

Carpentry Workshop

Multi-Photography Division

Real Estate and Engineering Affairs Division

Building Engineering Division

Property Maintenance Division

Accounting and Administrative Unit

Administrative Department

Administrative Division

Personal Affairs Unit

Vehicles Unit

Communications Unit

Accounting and Stamps Unit

Equipment Unit

Fuel and Civil Defense Unit

Warehouses Division

Division Correspondence

Printing Division

Electronic Collection Settlements Department

Electronic Collection Accounts Division

Collection Systems Division

Self-Service Division

Information Security Division

Cybersecurity Division

Systems and Infrastructure Security Unit

Security Operations Center and Incident Response Management Unit

Change Management Unit

Governance and Policy Division

Governance and Security Compliance Unit

Policy and Awareness Unit

Access and Authorization Management Division

Business Continuity and Disaster Recovery Division

Administrative Affairs Division

Self-Service and Training Unit

Accounting Unit

Rafidain Bank's Achievements for the Years (2020-2025)

First: Notable Achievements for 2025

Signing a Professional Partnership with the American Company K2 Integrity

Pursuant to Cabinet Resolution No. (23274 of 2023), the bank signed a three-year professional partnership agreement with the global company K2 Integrity in Washington.

The partnership aims to develop financial integrity, governance, and compliance systems and strengthen the bank's position in the international financial system.

Addressing the Foreign Debt File and Settling International Claims

The bank has settled 87% of its foreign debt, including settlements with major Dutch and French companies, in accordance with Cabinet Resolution No. (403 of 2025).

All lawsuits filed before the Court of Curaçao were closed, and the settlements were filed in court files, strengthening Iraq's legal position internationally.

Launching the Account Statement Service for Visa Purposes via the Ur Portal

In cooperation with the Ministry of Finance, an integrated electronic service was launched to facilitate the electronic issuance of account statements for submission to diplomatic missions, contributing to the smoothing of travel procedures for citizens.

Launching the electronic inquiry service via the government Ur Portal.

OBDX (Internet Banking Service).

Advertising and Tendering Platform.

Contracting with Hogan Lovells International

Contracting procedures have begun with the British law firm Hogan Lovells to review and update the bank's internal legal structure in line with international best practices.

Achieving financial settlements worth more than 2.65 trillion Iraqi dinars.

This amount was achieved for government departments through electronic collection during the first third of 2025, reflecting the efficiency of the digital system.

Processing Citizen Complaints

More than 226 complaints submitted through the Central Bank's platform were processed, reflecting the level of institutional responsiveness and the bank's commitment to transparency and citizen service.

Developing Compliance and Anti-Money Laundering (AML) and Anti-Money Laundering (GOAML) Systems

Smart systems based on artificial intelligence were implemented in six main branches to monitor banking transactions and combat money laundering.

The bank also participated as an official sponsor in the Second Governance Conference and affirmed its commitment to implementing immediate compliance systems.

Participation in Local and International Events

The bank participated in the Babylon Cultural Festival and represented Iraq at the Anti-Money Laundering and Countering the Financing of Terrorism Conference sponsored by the Iraqi government.

Rafidain Bank deployed automated teller machines (ATMs) across Iraq.

Activating credit cards.

Expanding the comprehensive banking system and implementing it in (77) branches.

Corporate Governance (COBIT) 2019

In accordance with the Central Bank's directives for compliance with international standards for information and communications technology.

Second: Key Achievements of Previous Years (2020-2024)

2024

Sponsoring a meeting to launch an electronic platform for trading government bonds, in coordination with the Securities Commission.

Expanding the comprehensive banking system and implementing it in (44) branches.

Achieving a legal victory in Jordan by recovering approximately 625 billion Iraqi dinars from a delinquent debtor.

Financial Efficiency Books Platform and Financing Plans.

Rafidain Bank announces granting of loans for the Riyadah Initiative.

Starting the construction of a data center and a disaster recovery center.

2023

Launching the electronic investigation and research system to combat money laundering.

Activating electronic collection.

Opening a banking office in the Bismayah Residential Complex to bring services closer to citizens.

Launching the electronic card for purchasing committees.

Launching the approval of a fuel card for government vehicles.

Letters of Guarantee Platform.

BSRA Platform (Banking Supervision Reporting System).

2022

Granting financing loans for investment and sports projects.

Continuing to finance small projects with loans of up to 25 million dinars for citizens and the liberal professions.

2021

Launching the "One-Stop Shop" initiative to finance investment projects.

Implementing salary localization programs and delivering electronic payment cards inside and outside Iraq.

2020

Providing loans of 50 million dinars to employees for construction and renovation purposes.

Adopting new facilities to simplify loan and advance procedures to serve citizens.

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